helpdesk &
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Speed Up Ticket Resolution with Smart Auto
ManageEngine ServiceDesk Plus is a robust and effective help desk application that allows complete management of all helpdesk requests within your organisation. Able to track requests received over the phone or via email, ServiceDesk Plus gives you access to all of your incidents in one place.
If you are looking for a help desk application that features automatic incident assignment, enables SLA escalations and allows you to define your own SLA compliance rules, ServiceDesk Plus is the ideal solution. Easy to install, simple to implement and with outstanding reporting functionality, this is one help desk solution every organisation should consider.
We Inspire And digitalized Our Customers
Self - Service Portal
Now, users can help themselves thanks to the self-service portal within ServiceDesk Plus. Thanks to the intuitive interface and simple controls, users can raise their own incidents, track the status of their incidents and even find a solution to their problem by browsing the ServiceDesk Plus Knowledge Base. Technical teams can also keep end users informed of planned and unexpected outages via the self-service portal.
IT Knowledge Base
By taking the time to create a comprehensive knowledge base in your help desk application, you can empower users to find their own solutions. Technicians can also search the database to find solutions to problems that have been resolved before. Reduce turnaround times and improve customer satisfaction levels instantly.
Multi-Site Support
ServiceDesk Plus is able to support multiple sites irrespective of their geographical location. Create, track and manage incidents, assets and software in different sites using this intuitive help desk application